Vacancy: Customer Service and Recovery Apprentice

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Spelthorne's customer service and revenues department is a busy, friendly, and dynamic place to work.

We have a new and exciting opportunity for an apprentice to join our customer services and revenue team.

The successful candidate will gain a range of experience and on the job training in sundry debt and revenues, as well as being supported to achieve formal qualification:

• Level 3 Public Services Operational Delivery Officer local government focused and about delivering services to residents.

Training will be fully funded.

Training will be undertaken during working hours. Details will be provided on interview.

The customer service and recovery officer apprentice will assist the team with customer service tasks and recovery of monies owed to the Council particularly in relation to sundry debt. Sundry Debts are often referred to as miscellaneous invoices and may be issued for a number of reasons, and in respect of a wide and varying range of services within the Council. The apprentice will report to the Leading Officer for Sales Ledger and Recovery.

As a level 3 apprenticeship the post will be for 18 months.  The post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council's policy and business need. The post holder will be required to attend the office in line with a rota and any service requirements.

In return we can offer excellent conditions of service with a benefits package that includes flexible working hours, pension scheme, free parking and at least 23 days' paid leave per year.

Please note as part of the employment checks this post will be subject to a BPSS (Baseline Personnel Security Standard) which includes a basic Disclosure & Barring Service (DBS) check.

Spelthorne Borough Council use the Microsoft Authenticator app as a secure way of accessing our network.  Successful candidates will be required to use their own mobile device to download and use Authenticator.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.

Closing date: 20 March 2025 (noon)

Interview date: w/c 31 March 2025