Commercial Waste Operations Manager

Permanent position

Company description

Spelthorne Direct Services Ltd (SDS) is the commercial waste company owned by Spelthorne Borough Council.  Launched in 2020 to provide a range of commercial waste services that will help businesses improve their efficiencies and shrink their carbon footprint.

At SDS we pride ourselves on delivering reliability and amazing customer service.  We will always look for solutions rather than problems to help us create the best waste service for businesses

Visit our website www.spelthornedirectservices.co.uk

Job description

We have an exciting opportunity for a Commercial Waste Operations Manager to join the team.

This is an office based position.

(There is a possibility that this could be a job share 2 x 20hr week)

Salary

£33,000 to £40,000

General responsibilities

• Running the day to day tasks of a commercial waste company.
• Interaction with Customers, Suppliers, Council departments and staff.

General duties:

Responsible for maintaining relationships with businesses and external contractors to ensure that commercial collection of services is provided in accordance with agreements and that appropriate monitoring of the operational commercial waste activities are undertaken to ensure that services are delivered in accordance with schedules and to specification.

To develop the business and to liaise with businesses and instigate changes to service contracts as required to meet changing customer needs or to set up new arrangements.

Specific duties and responsibilities

• To maintain relationships with customers, businesses, and external Contractors and ensure that commercial services are provided in accordance with their agreements.
• To be responsible for monitoring the operation in commercial waste and recycling ensuring that services are delivered in accordance with the schedules and to specification.
• To liaise with businesses and instigate changes to service contracts as required to meet changing customer needs or to set up new agreements.
• Work with service providers to ensure services are delivered as required.
• Ensuring adherence to all relevant environmental regulations, health and safety standards, and other legal requirements, including those related to driver hours and waste management practices.
• Managing waste collection staff, including drivers, ensuring they are adequately trained and equipped to perform their duties.
• Attending and chairing monthly Board Meetings
• Email management
• Handling HR documents - Contracts, holidays and absence
• Answering calls from businesses in relation to the provision of commercial waste services.
• Round sequencing within the in house transport system
• Duties, which include processing of any personal data, must be undertaken within the corporate data protection guidelines (Data Protection Act 1998).  To ensure that all work undertaken complies with the relevant Procedure Manual and is in accordance with Council and Statutory requirement
• Carry out such other duties as may be required, appropriate to your skills and to a level of responsibility not exceeding the grade on which you are appointed. In accordance with the Disability Discrimination Act, any reasonable adjustments will be made to overcome any factor that puts a disabled employee or applicant at a disadvantage.

Essential requirements:

• Good knowledge of operational processes and procedures with an ability to adapt to changing business environment. Proficient in Microsoft Office (Word, Excel and Outlook). Great people skills. Valid UK driving licence.

Experience/qualifications

• Knowledge of the Borough (preferred but not essential)
• Proven experience of operational procedures
• Proven experience of providing excellent customer service
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and experienced in providing support to others
• Full UK driving licence

Equal opportunities

Spelthorne Direct Services is committed to achieving equality of opportunity and expects all employees to implement and promote its policies in all areas of their work including attending training as appropriate.

Health and Safety

Spelthorne Direct Services is committed to providing a healthy and safe working environment and expects all employees to implement and promote policies in all areas of their work including attending training as appropriate.

Please submit CV and covering letter toGraham@spelthornedirectservices.co.uk by 29 August 2025

Interviews will be held 4-8 September 2025